Shipping and Return Policy

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  • Shipping Policy

    Thank you for ordering with North Salon! We appreciate your business!

    SHIPPING:
    As you order, you will see your shipping costs automatically calculated for you based on your shipping address, and the method you choose. We will ship any method you prefer (most commonly used and most cost-efficient, is USPS).

    We ship out your orders usually DAY OF order placement, or next business day (depending if order was submitted over the weekend or not).

    LOCAL IN-STORE PICKUP:
    For our local customers, you can also choose LOCAL IN-STORE PICKUP for free, and we will have your order ready minutes after your order is placed.

    If you have any specific shipping requests or questions, please contact our E-Commerce Director, Alexandria, at: alex@northauthentic.com

  • Return Policy

    Thank you for making your purchase with us at North Salon.  More than anything, we want you to love your purchased goods. Website orders are eligible for a full refund to original payment method (excluding shipping fees), or gift card, IF product(s) is returned within 14 days after the date that your order was delivered.

    Items that were purchased need to be returned in the same, “sellable” condition as when originally purchased. i.e: not washed, not worn, not damaged, and with all original tags and accessories attached.

    SALE/DISCOUNTED ITEMS are FINAL SALE and are NOT eligible for return/refund/exchange/store credit.

     

    Shipping fees will not reimbursed for returned purchases.

    All returns must meet the following requirements:

    • Product must be returned within 14 days of you receiving your order.
    • Product must not be worn, altered, damaged, opened or washed.
    • Merchandise must have all tags and accessories attached.
    • Footwear must include the original shoe box, in its original condition.
    • When an item is returned, shipping charges are not refunded. You are responsible for the costs of shipping any item back to North Salon.

    How should I send my purchases back for a refund?

    1. Contact Our ECommerce Director, Alexandria, atalex@northauthentic.com for a return approval code.
    2. Neatly repackageyour items with receipt or order paperwork that came with your purchase.
    3. Send back your return to us (at your expense) to the address below, using any method desired:

    North Salon

    ATTN: Online Returns

    2649 East Coast Hwy, Ste 2

    Corona Del Mar, CA 92625

    Returns + Refund Time

    If your return arrives in the 14-day return window and meets the guidelines above, your payment will be refunded to your original method of payment ASAP. *Keep in mind, some banks take 3-7 business days to post refunds.

    We will send a refund confirmation as soon as the return is processed.

    Any questions regarding our return policy, please contact: alex@northauthentic.com